The COVID-19 Pandemic has accelerated the growth of digital workplace technologies. When Coronavirus emerged, the organizations are left with no other option but to ask their employees to work remotely. With the rapid adoption of digital technologies, businesses have ensured teams work remotely from home. It made the companies and leaders realize the need for scaling up digital workplace technologies to be resilient in the long term. The corona pandemic changed the workplace altogether by giving an impetus to the many digital workplace technologies which otherwise were looked at as add-on solutions.
According to a Gartner digital workplace survey, meeting solution software, enterprise chat platforms, and desktop-as-a-service, etc., have emerged as must-to-have digital workplace technologies since the pandemic hit. The need to replace in-person duties is the main reason for the spurt in the new digital technologies.
Let’s examine the future workplace technologies.
Personal digital workplace technologies
A trend of using more personal devices, including the Internet of Things (IoT) and wearables, has witnessed a growth even before the Corona. Fitness bands, personal air filters, digital lights, voice assistants, smart earbuds, etc. have started appearing at the workplace. The trend likely to witness further growth, and also more sophisticated devices like drones and robots join the scene as well.
Particularly at the remote workstation, employees likely to use all the personal IoT technologies to make their workplace compatible to deliver the intended services. These devices are likely to make the employer better at service delivery. Hence, the desire and demand to continue will lead to the rise of these technologies.
A new cloud-based work nucleus
A variety of communication and collaboration tools combined into a single cloud product emerged as the new work nucleus in the increasingly remote working scenario. The new work nucleus consists of email, instant messaging, conferencing, file sharing and document editor, etc.
For some time now, the reliance on the cloud has increased for different reasons. The same trends with better, preferably combined into a single system likely to go up as the remote work conditions remain for a time to come. Cloud vendors may design a new product with easy content discovery using AI and other advanced tools as well.
New generation meeting solutions
In the pre-coronavirus times, in-persona meetings and events were the norms, but the virus flipped the scenario completely. Now, the virtual meeting has become a norm, and in-person is an exception. The same also led to the emergence of a new kind of distance economy that doesn’t rely on face-face activities.
Organizations that depend on first-party or host events have immediately switched to virtual venues when the pandemic hit. Subsequently, internal meetings, client interactions, hiring interviews, etc., have turned virtual too. It caused the emergence of many new virtual models of communications but also an independent economic model.
Desktop is the new service delivery model
Personal systems or desktops emerged as the new workstation during these difficult times all over. A virtualized desktop experience delivered from a remote host that includes provisioning and patching resources to host workload is known as desktop-as-a-service (DaaS). It has long been an interest of the organizations, but the capital requirement and implementation difficulty made them differ the idea.
COVID-19 underlines the need to have such services to strengthen and continue the services even during emergency times like COVID. Now the adoption of DaaS is fast-growing, and it is likely to be a permanent fixture even after normalcy will be restored.
Democratized technology services
The future of workplace technologies seems to undergo significant changes across operational as well as maintenance levels. Need-based technologies are likely to be composed and assembled by the users as the cloud provides access to all the required tools.
Citizen developers, citizen data science, and citizen integrator tools are already making their presence felt.
Future digital workplace technologies are likely to have a big impact on the idea of work.